The HydroElite Experience

Support

We have an experienced, competent, and accessible support department that ensures that any problems and issues can be remedied quickly and efficiently, whether they arise during the installation, or later during operation, of our systems.

Phone

Support: +46 (0) 472-183333
Support for V4, V5, HydroElite H2: +46 (0) 472 45156
Support for System C-D, NP-1, TractionElite H2: +46 (0) 8-55423070

Email

Support: support@hydroware.se
Support for NP-1: support_np1@hydroware.se
Spare parts: spares@hydroware.se
Claims: reclaim@hydroware.se

To make it easier for you as a service and installation fitter, we at Hydroware have developed several tools.

Tech Support

Ola_Jodenius-profil
Ola Jodenius

Acting Support and Spare Part Manager
ola.jodenius@hydroware.se
+46 (0) 472 45135

Magnus Olsson

Senior Support / Training
support@hydroware.se
+46 (0) 472 45156

Mattias Ovesson

Support
support@hydroware.se
+46 (0) 472 45156

Fabian Bengtsson i profil
Fabian Bengtsson

Support
support@hydroware.se
+46 (0) 472 45156

Liam Nyberg on grey background
Liam Nyberg

Support
support@hydroware.se
+46 (0) 472 45156

Oliver Askander

Support
support@hydroware.se
+46 (0) 472 45156

Juha Drougge

Support
support_np1@hydroware.se
+46 (0) 855 423 070

Viktor Lindholm

Support
support_np1@hydroware.se
+46 (0) 855 423 070

Contact us for support

Field technicians

Field technician/Support

Our field technicians are available to help out on-site.

Magnus Johansson

Field technician
support@hydroware.se
+46 (0) 472 45156

Mikael Leonhardt

Field technician
support@hydroware.se
+46 (0) 472 45156

Amjad Amoud

Field technician
support_np1@hydroware.se
+46 (0) 855 423 070

Spare parts & Claims

Ola_Jodenius-profil
Ola Jodenius

Acting Support and Spare Part Manager
reclaim@hydroware.se

+46 (0) 472 45135

Emma Lindroos

Spares
spares@hydroware.se

+46 (0) 472 45196

Anna Samuelsson

Spares
spares@hydroware.se
+46 (0) 472 45196

We send spare parts the same day we receive the order with the fastest possible delivery method on good terms. Fast delivery and humane spare part prices ensure a satisfied owner of the elevator.